Support Software
Built for Open Source Maintainers
Add a support widget to your docs or website. Questions appear in Discord/Slack where you already collaborate. Reply there - users see it instantly.
Hi there!
How can we help?
Why maintainers love it
Support tools for open source shouldn't cost a fortune. We built this for you.
Free Forever
Full ticketing workflow on the freemium plan - no credit card, no time limits
One Unified Inbox
Aggregate support from Discord, Slack, Telegram - reply from anywhere
Verified User Context
Signed metadata tokens help verify legitimate users from random visitors
5-Minute Setup
Quick integration means you can add support without pulling focus from your project
How it works
Get up and running in minutes, not days. No complex configuration required.
Embed the widget
Add a simple script tag or React component to your app. Customize colors and branding to match your style.
Connect your platform
Connect Slack, Discord, or Telegram in minutes. Choose your support channel. New tickets become threads automatically.
Reply from threads
Answer customers right from Slack, Discord, or Telegram. Your replies sync back to the widget in real-time.
Reply where you already work
Connect Slack, Discord, or Telegram. Choose the one that fits your workflow. No need to check another dashboard.
Slack
IntegrationConnect via OAuth in one click. Choose your support channel. New tickets appear as threads you can reply to instantly.
- ✓One-click OAuth install
- ✓Tickets as Slack threads
- ✓Reply syncs to widget
- ✓Toggle ticket status
Discord
IntegrationAdd the bot to your server. Pick your support channel. Tickets become Discord threads with real-time sync.
- ✓Easy bot installation
- ✓Tickets as Discord threads
- ✓Reply syncs to widget
- ✓Toggle ticket status
Telegram
IntegrationAdd the bot to your Telegram group. Pick your channel. Tickets become organized threads with real-time sync.
- ✓Simple bot setup
- ✓Tickets as message threads
- ✓Reply syncs to widget
- ✓Toggle ticket status
💡Choose one integration at a time. Switch anytime.
Start free, upgrade when ready
From full ticketing on Freemium to unlimited unbranded Pro. No per-seat pricing, no sneaky fees.
Freemium
A seriously capable start, at exactly $0
Free forever
- ✓Full ticketing workflow (tickets, replies, and inbox views)
- ✓Connect Slack, Discord, or Telegram
- ✓Widget setup + appearance controls (name, greeting, colors)
- ✓Office hours and signed widget metadata support
- ✓Use up to 3 domains
- ✓10 email notifications per month
- ✓Donkey branding stays visible
Pro Monthly
For teams that want full control (and zero limits)
Then $4.99/month after 3 months
- ✓Everything in Freemium
- ✓Unlimited domains
- ✓Unlimited email notifications
- ✓Remove Donkey branding from widget and emails
- ✓Upload your own email logo and widget avatar
- ✓Webhooks unlocked for automations
Pro Yearly
Best value for committed builders
$2.92/month billed annually
- ✓Everything in Pro Monthly
- ✓Same unlimited setup, billed yearly
- ✓Save 42% compared to monthly
Questions? Open a support chat through the widget!
Ready to launch?
Set up your support widget in minutes. Reply from Slack, Discord, or Telegram, keep context signed, and automatically follow up when visitors miss your reply.
Or upgrade to Pro from $2.99/mo