Terms of Service

Last updated:

1. Agreement to Terms

By accessing or using Donkey Support ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Donkey Support provides a customer support widget that enables website owners to communicate with their visitors through integrations with Slack, Discord, and Telegram. The Service includes the widget code, dashboard, and related tools.

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information and to keep this information up to date. You are responsible for maintaining the confidentiality of your account credentials.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Send spam or unsolicited communications
  • Distribute malware or harmful code
  • Attempt to gain unauthorised access to the Service or related systems
  • Interfere with the proper functioning of the Service

5. Intellectual Property

The Service and its original content, features, and functionality are owned by Donkey Support and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any content you submit through the Service.

6. Payment and Subscriptions

Some features of the Service require a paid subscription. Payments are processed securely, and by subscribing you agree to pay the applicable fees. Subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled in accordance with applicable consumer protection laws.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Donkey Support shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and applicable member state laws, without regard to conflict of law provisions. For consumers within the EU, mandatory consumer protection laws of your country of residence shall apply.

12. Contact

If you have any questions about these Terms, please contact us at using the support widget!